Privacy Policy

1. Introduction and scope

Vael Atelier (referred to as "we", "us", or "our") is an interior design studio registered and operating in Malaysia. This Privacy Policy applies to information collected through our website at vaelatel and through our direct client engagement process. By submitting an enquiry form on this website, you acknowledge that you have read this policy.

2. Data we collect

We collect personal information in the following ways:

• Contact form submissions: Name, email address, and phone number (optional), along with any message you include.
• Client project data: Address and property details shared during the course of a design engagement.
• Website analytics: Pages visited, time on site, browser type, and approximate location — collected anonymously through analytics tools.
• Cookies: See our Cookie Policy for details on how cookies are used.

We do not collect sensitive personal data (such as health information, financial account details, or identification numbers) through this website.

3. How we use your data

Personal data you provide is used for the following purposes:

• Responding to your enquiry and corresponding with you about potential or current projects
• Delivering and managing interior design services you have engaged us for
• Sending relevant service information where you have expressed interest
• Improving our website and understanding how visitors interact with it
• Meeting legal and regulatory obligations under Malaysian law

We do not use personal data for automated profiling or unsolicited marketing to recipients who have not engaged with us.

4. Legal basis for processing

Under the Personal Data Protection Act 2010 (Malaysia), we process your data on the following bases:

• Consent: When you submit a contact form, you consent to us contacting you regarding your enquiry.
• Contractual necessity: When you engage our services, we process data as necessary to deliver those services.
• Legitimate interests: Analytics data is collected under legitimate interests in understanding website usage, in a manner that does not override your rights.

5. Data retention

We retain enquiry data for up to 12 months from the date of submission. Project-related data (for active or completed engagements) is retained for 5 years from project completion, in line with standard professional record-keeping practice. You may request deletion of your data at any time — see section 8 for how to do so.

6. Data sharing and third parties

We do not sell your personal data. We may share data in the following limited circumstances:

• Service providers: Tools used to run this website (hosting, analytics, email services) may process data on our behalf under data processing agreements.
• Contractors and suppliers: In the context of site management engagements, limited contact details may be shared with contractors or suppliers as necessary to coordinate work — with your knowledge.
• Legal obligations: We may disclose data if required to do so by law or by a competent authority.

7. Data security

We implement reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, or loss. These include secure server hosting, access controls, and regular reviews of our data handling practices. In the event of a data breach that may affect your rights, we will notify you within a reasonable timeframe.

8. Your rights

Under the PDPA 2010, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or outdated data
• Withdraw consent to processing at any time (without affecting the lawfulness of prior processing)
• Request deletion of your data where there is no longer a legitimate reason for us to hold it
• Object to processing for direct marketing purposes

To exercise any of these rights, contact us at privacy@vaelatel. We will respond within 21 business days.

9. Cookies

This website uses cookies to improve functionality and understand usage patterns. For a full explanation of the cookies we use and how to manage your preferences, please see our Cookie Policy.

10. Third-party links

This website may contain links to external sites. Vael Atelier is not responsible for the privacy practices of those sites and we encourage you to review their policies independently before sharing personal data with them.

11. Children

Our services are directed at adults aged 18 and above. We do not knowingly collect personal data from minors. If you believe a minor has submitted data through this website, please contact us so we can remove it.

12. Changes to this policy

This policy may be updated from time to time to reflect changes in our practices or in applicable law. The "Last updated" date at the top of this page will reflect any changes. Continued use of this website following an update constitutes acceptance of the revised policy.

13. Contact

For any questions about this policy or how we handle your personal data:

• Email: privacy@vaelatel
• Address: 52 Jalan Maarof, Bangsar, 59000 Kuala Lumpur, Malaysia