Terms & Conditions

1. Definitions

In these Terms:

• "Vael Atelier", "we", "us", "our" refers to the interior design practice operating under the name Vael Atelier, based at 52 Jalan Maarof, Bangsar, 59000 Kuala Lumpur, Malaysia.
• "Client", "you" refers to any individual or organisation that engages our services or uses this website.
• "Service" refers to any of the interior design services described on this website: Vision & Feasibility Session, Holistic Design Package, and Procurement & Site Management.
• "Agreement" refers to the written engagement letter or service agreement entered into between Vael Atelier and a client for a specific service.
• "Website" refers to the site operated at vaelatel.

2. Acceptance of terms

By using this website or engaging any of our services, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are engaging on behalf of a business or organisation, you confirm you are authorised to do so.

3. Service description

Vael Atelier provides interior design services to residential and commercial clients in Malaysia. Our current offerings are:

• Vision & Feasibility Session (MYR 460): A structured site visit and consultation resulting in a written brief and reference imagery, delivered within one week.
• Holistic Design Package (MYR 3,600): Comprehensive design engagement including spatial planning, material selection, 3D renders, and a complete design book.
• Procurement & Site Management (MYR 1,850): Execution-phase support covering sourcing, contractor coordination, site visits, and final styling.

The precise scope of each service is confirmed in writing before work commences. Services are provided within Malaysia. Requests for projects outside the Klang Valley are assessed case by case.

4. Enquiries and no obligation

Submitting an enquiry through our website does not create a contractual obligation on either party. An Agreement is only formed when a written service engagement letter is signed by both parties and the relevant fee (or agreed deposit) has been received.

5. Fees and payment

All fees are stated in Malaysian Ringgit (MYR) and are inclusive of applicable taxes unless otherwise stated in the engagement letter. Payment terms are as follows:

• Vision & Feasibility Session: Full fee payable upon booking confirmation.
• Holistic Design Package: 50% deposit on engagement; 50% on delivery of the final design book.
• Procurement & Site Management: 50% deposit on engagement; 50% on project completion and final styling session.

Accepted payment methods are bank transfer to a Malaysian account and other methods specified in the engagement letter. All payments are non-refundable except as described in section 6.

6. Cancellation and changes to scope

If a client cancels an engagement after the deposit has been paid but before substantive work has commenced, the deposit is non-refundable. If cancellation occurs after substantive work has commenced, fees proportional to work completed will be retained. Any changes to scope after the Agreement has been signed require a written variation and may incur additional fees.

7. Client responsibilities

The client agrees to:

• Provide accurate information about the property, budget, and requirements during the briefing process
• Make the property accessible for site visits at agreed times
• Respond to design submissions and revision requests within a reasonable period (typically 5 business days)
• Engage and manage their own contractors for construction and installation work (unless the Procurement & Site Management service has been engaged)
• Obtain any necessary permits or approvals from building management or local authorities

8. Intellectual property

All design drawings, renders, mood boards, design books, and other materials produced by Vael Atelier remain the intellectual property of Vael Atelier until full payment has been received. Upon receipt of full payment, the client is granted a non-exclusive licence to use the deliverables for the specific property described in the Agreement. Deliverables may not be resold, sub-licensed, or used for other properties without written consent.

9. Confidentiality

Vael Atelier treats all client project information, property details, and personal data as confidential. We do not share client information with third parties except as necessary to deliver the agreed services (e.g. with contractors or suppliers during site management) or as required by law.

10. Disclaimers

Vael Atelier provides professional design services to the best of its ability. However, we do not warrant that all design elements will be achievable within a client's budget, that contractor delivery will meet the design specification in all respects, or that regulatory approvals will be granted. Third-party contractors and suppliers are independent of Vael Atelier and their performance is not within our direct control.

11. Limitation of liability

Vael Atelier's liability to any client is limited to the total fees paid for the specific service engagement in question. We are not liable for indirect, consequential, or special damages arising from design or service work. Nothing in these terms limits liability for fraud, death, or personal injury caused by our negligence.

12. Termination

Either party may terminate an Agreement by written notice if the other party materially breaches the Agreement and fails to remedy the breach within 14 days of written notice. Upon termination, fees for work completed to the termination date are due and payable within 14 days.

13. Dispute resolution

In the event of a dispute, the parties agree to first attempt resolution through good-faith negotiation. If unresolved within 30 days, disputes will be referred to mediation under the Malaysian Mediation Act 2012. If mediation fails, disputes will be subject to the exclusive jurisdiction of the courts of Malaysia.

14. Governing law

These Terms are governed by the laws of Malaysia. The Contracts Act 1950 and relevant Malaysian consumer protection legislation apply to the fullest extent.

15. General provisions

If any provision of these Terms is found to be unenforceable, it will be severed without affecting the remaining provisions. These Terms constitute the entire agreement regarding website use, supplemented by any signed engagement letter for specific services.

16. Changes to these terms

We may update these Terms from time to time. The effective date shown at the top of this page reflects the most recent revision. Continued use of the website or services after a change constitutes acceptance of the revised Terms.

17. Contact

For questions about these Terms:

• Email: legal@vaelatel
• Address: 52 Jalan Maarof, Bangsar, 59000 Kuala Lumpur, Malaysia